Set-up & Install

To work smoothly with computers, there is always a need of proper set-up following the right installation process. If you are facing trouble at work, there can be some issues with set-up or may be the installation is not done properly.

Virus Removal

The systems can hardly work its full performance if the virus or malware are present in it. In such cases, the need is complete malware and virus removal service to restore the original performance. Ask for help from experts in this matter.

Diagnosis & Repair

The moment you find your system is acting unnaturally than the way you know it has been before days, there can be issues with it. The need is proper diagnosis and repair to get back the true speed and flow of work.

Computer Optimization

Anytime a computer is not delivering services as per expectation, there is certainly need of optimization with the help of experts. Proper computer optimization brings back speed and performance of PCs. If you are facing such issues with your system, then contact experts soon.

ONE TIME PLAN $100

Plan Details

  • Validity- 1 Time
  • Number of PCs Serviced- 1 ( & peripherals attached )
  • PC optimization
  • Service & Support of Software's
  • PC Health check & Boost Performance
  • Help Protect Your PC From Virus/Spywares/Malwares Etc.
  • Internet, Wi-Fi & Network Support.
  • Configure, Install & Support Printer / Scanner, Digital Camera, MP3, IPods Etc.

Terms & Conditions:

Privacy Policy

This privacy policy discloses the practices for WWW.ESupport-Live to protect privacy. From herein, the "Service" is defined as the user support services owned and operated by ESupport-Live. Submitting your information on our website constitutes acceptance of this Privacy Policy.

1) INFORMATION COLLECTION AND USE

ESupport-Live is the sole owner of the information collected through the web site phone e mail. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. ESupport-Live collects information from the users at several different points on our Web site.

a) Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the ESupport-Live Service user must first complete the registration form. During registration user is required to give user contact information (Name, E mail, Phone, Postal address). ESupport-Live will use your contact details to contact you regarding the product and/or services you have requested. This includes re registration renewal notifications, special offers, and surveys on improving our service.

b) Payment Information
If user register's to use the Service provided by ESupport-Live, we will guide the user to register on our website www.ESupport-Live.com and guide him to provide his credit card details on the website. ESupport-Live will not take any credit card information from the customer & will not record any card details with us. All the details will be provided only in the website. ESupport-Live may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, cvc number, expiration date and billing address with the credit card processing company. When processing a payment transaction, ESupport-Live will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

c) Computer System Information
i) Subscriber Computer We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.

ii) Remote Access while requesting supports you may request for the problem to be resolved by taking control of your computer. ESupport-Live uses high quality tools which allow user to grant control of user computer to an expert remotely over the Internet, so that the expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

iii) Diagnostic Tool Some ESupport-Live online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by ESupport-Live and is sent securely over the Internet to the ESupport-Live server. ESupport-Live analyzes this information to help diagnose and solve end user problems. Information collected by the ESupport-Live application will not contain any sensitive information such as Web sites visited, e mail messages, e mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.

d) Live Help Session Records
ESupport-Live reserves the right to monitor on line and off line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on line and off line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.

e) Cookies
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

f) Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

g) Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

h) Surveys & Contests
From time to time our site requests information from user via surveys or contests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

2) SECURITY

This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on line and off line. When our registration form asks user to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un locked, or open, when User is just 'surfing'.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user information off line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password protected screen savers when they leave their desk. When they return, they must re enter their password to re gain access to user information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

In situations that are required by law, we may disclose some information about our users to law enforcing officers.

3) SUPPLEMENTATION OF INFORMATION

In order for this Web site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources. For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed. a) Special Offers- We send all new members a welcoming e mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and newsletters.

b) Correction/Updating Personal Information If user personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.

c) Notification of Changes – ESupport-Live reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Web site http:// www.ESupport-Live.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.

d) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e mail. We will use information in accordance with the privacy policy under which the information was collected. We will not be sharing your email-id and other contact details with any third party. However, we may use your email id on the testimonial page.

Refund Policy

Applicable for all One Time Plans:

1) There will be no refund after providing service.
2) 60 percent of the price will be refunded, if service not taken within seven calendar days of purchasing the plan.
3) No refund after seven calendar days of purchasing the plan.

Applicable for all Annual Plans:

1) If the customer have availed any service then 30 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan.
2) If the customer have not availed any service then 60 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan.
3) No refund after 30 calendar days of subscribing the plan

Refund clauses

1) Refund policy does not apply for Free Trial Offer.
2) Refund policy will be valid only if ESupport-Live failed satisfactory solutions of issues mentioned in the scope of services.
3) Refund can only be claimed if customer's issue is not resolved or customer did not get the support in time.

I Agree in Terms and Conditions
  • Price:
  • $100

Vision

In simple words, ESupport-Live likes to offer every computer user systems in their original state of performance. The right process of set-up with proper installation done, every computer can work in its highest performance. We are ready to remove all the issues (virus, email security break, etc) with our remote tech support process. Our goal is ultimate customer satisfaction.

IT News

With the advancement of technologies, computing is being improved. If you have a system that performs slowly, there is no point of tension. Some technical support companies are now coming with remote tech support process that resolves issues just over phone. The question is how sound are the services!

Technical Update

ESupport-Live has now brought 24 hours email support system. It means, the moment you think you have no time to chat or call for small technical issue with your system, just drop a mail and get solution over emails and that is also within fastest possible time, this applies both for new and existing customers.